Statement of affairs

FREEDOM OF INFORMATION ACT 1989
Section 14(1)(a) and (2)
STATEMENT OF AFFAIRS
of the
RAIL CORPORATION NEW SOUTH WALES

Who we are

Rail Corporation New South Wales (RailCorp) was a State Owned Corporation that commenced operations on 1 January 2004. From 1 January 2009 RailCorp was reconstituted as a Statutory Authority reporting directly to the Minister for Transport.

The objectives of RailCorp include:

• to deliver safe and reliable railway passenger services in New South Wales in an efficient, effective and financially responsible manner, and
• to ensure that the part of the NSW rail network vested in or owned by RailCorp enables safe and reliable railway passenger and freight services to be provided in an efficient, effective and financially responsible manner.

A draft corporate plan for the period 2009-2014 is available at www.railcorp.info/about_railcorp/corporate_plan. The corporate plan identifies the key strategic priorities for RailCorp and outlines how these priorities will be achieved over the five year period.

What we do

RailCorp provides metropolitan passenger rail services via CityRail and long distance services via CountryLink. RailCorp is responsible for the safe operation, crewing and maintenance of passenger trains and stations. We also own and maintain the metropolitan rail network and provide access to freight and passenger operators in the metropolitan area. RailCorp employs approximately 14,000 employees in its two registered businesses being CityRail and CountryLink.

Some key facts about CityRail’s operations

• 304.8 million passenger journeys in 2008-09
• 103 million tickets sold in 2008-09
• 990,000 passenger journeys on a typical weekday
• 51 per cent market share of journey to work trips in the CBD
• 3236 kilometres of track
• 303 stations (plus 4 on the airport line)
• 1646 electric cars and 48 diesel cars
• 626 new Waratah carriages on order and 72 Oscars
• 2583 weekday passenger services and 1798 weekend services per day
• 19.9 kilometres average journey length
• 34 minutes average weekday trip duration

Some key facts about CountryLink’s operations

• 60 XPT carriages and 19 power cars
• 23 XPLORER carriages
• Operates 144 rail services each week
• Operates 561 Road Coach Services each week to over 360 destinations

CityRail’s role in the transport task

CityRail is the provider of railway passenger services in the Sydney, Central Coast, Hunter, Blue Mountains, and Illawarra regions, and is the single largest public transport operation in Australia. The CityRail network is essentially that part of the NSW rail network which is used for the provision of CityRail railway passenger services. It is geographically diverse, encompassing a large urban area stretching from Goulburn and Nowra in the south, Lithgow in the west, and Newcastle, Scone and Dungog in the north. CityRail serves a population of more than 4.5 million people, and delivers over 304.8 million passenger journeys annually across 307 suburban, intercity, and regional stations.

Each weekday approximately 990,000 journeys are made on CityRail services, of which over 540,000 are to central Sydney. CityRail services carry more central Sydney commuters than all other transport modes combined. CityRail provides 2,583 scheduled railway passenger services every weekday, and 1798 per day on weekends. In addition, over 100 NightRide bus services are provided every night.

CityRail operates a fleet of 1,646 electric and 48 diesel carriages over 3,236 kilometres of track controlled by over 3,231 signals. Each day CityRail trains deliver in excess of 90,000 service kilometres.

To deliver its services effectively, CityRail employs around 14,000 people, operates infrastructure and rolling-stock assets valued at over $12.5 billion, and currently invests approximately $1 billion in capital annually.

RailCorp Head Office

Rail Corporation New South Wales
18 Lee Street, Chippendale NSW 2008

Post

Rail Corporation New South Wales
PO Box K349, Haymarket NSW 1238

Customer correspondence

Customer Relations Unit
RailCorp
PO Box K349
Haymarket NSW 1238

• Telephone: (02) 8202 2000 (switchboard)
• Fax: (02) 8202 2111
• Rail Greenline 24 hour hotline: 1300 656 999 (environmental complaints)
• Website: www.railcorp.info

ABN: 59 325 778 353

Contact CityRail

• For timetables and service information call the Transport Infoline on 131 500 between 6.00am and 10.00pm seven days a week; interactive voice response 24 hours a day.
• For feedback including comments, compliments and complaints, call 131 500 or use our online feedback form.
• TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500.
• For 24 hour assistance with ticket vending machines telephone 1800 808 822
• To report unclean train carriages or faulty equipment call the Transport Infoline on 131 500 and quote carriage number or location and nature of the fault.
• To report security issues contact the train guard or station staff or telephone 1800 657 926.
• For correspondence:

  Customer Relations Unit
  RailCorp
  PO Box K349
  Haymarket NSW 1238

• Website: www.cityrail.info

Contact CountryLink

• For timetables and reservations call CountryLink central reservation centre 132 232 between 6.30am – 10.00pm, seven days a week.
• CountryLink group bookings (02) 9379 1606 between 8.00am and 8.00pm, Monday to Friday.
• TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500.
• Website: www.countrylink.info

Documents held by RailCorp and how to obtain them

Many RailCorp documents are available for inspection or purchase. Access to some documents may require an application under the Freedom of Information (FOI) Act. You can apply under the FOI Act for access to documents held by RailCorp that are not publicly available and to seek amendment of RailCorp’s records concerning a person’s personal affairs. To apply or to seek additional information contact:

Freedom of Information & Privacy Officer
RailCorp
PO Box K349
Haymarket NSW 1238

Telephone: (02) 8202 2323
Facsimile: (02) 8202 2855